Frequently Asked Questions
Everything you need to know about shopping with Kapiva
How to login into my account?
- 1. Click on the profile icon on the top-left corner of the website.
- 2. Enter your phone number and click the arrow to go to the OTP page.
- 3. Enter the OTP received on your phone to log in successfully.
If you do not receive the OTP, click Resend OTP and try again.
What products does Kapiva offer?
Kapiva offers a wide range of Ayurvedic products, including herbal supplements, health foods, and general wellness solutions made from natural ingredients.
Are Kapiva products suitable for vegetarians/vegans?
Yes, Kapiva products are suitable for vegetarians and vegans.
How much time does Ayurveda take to show benefits?
Ayurveda helps detox the body and may start showing benefits from the first week of consumption. For deeper, long-term changes, consistent use for up to 6 months is recommended.
How can I find more information about ingredients?
All ingredient details are available on our website. Visit the Ingredient section or the product display page (PDP) to learn about usage, dosage, and benefits.
How to collaborate with Kapiva?
Influencers can collaborate with Kapiva by filling out our partnership form here:
Apply for Collaboration
Apply for Collaboration
How do I use a coupon code?
- 1. Add products to your cart.
- 2. Proceed to checkout.
- 3. Enter your coupon code or select from available options.
- 4. Click Apply | Tap To Apply.
- 5. Make sure there are no spaces in the code.
I am unable to make the payment
Please try clearing your browser cache and cookies or use a different payment method. If the issue persists, contact us at info@kapiva.in.
What payment methods are accepted?
We accept credit/debit cards, net banking, UPI, and Cash on Delivery (COD). COD is available only up to a certain order value.
Money deducted but order not confirmed?
Please wait up to 24 hours for confirmation. If not received, the deducted amount will be refunded within 3–5 working days.
How do I know my order is confirmed?
You will receive a confirmation email or WhatsApp message with your order number and estimated delivery date.
What is the standard delivery time?
Orders are shipped within 24–48 hours and delivered within 2–5 days.
How do I cancel my order?
Orders can be cancelled before dispatch via My Account → Orders or through the WhatsApp bot (Cancel My Order → Share reason → Enter Order ID).
How can I track my order?
Once shipped, you will receive a tracking link via email and WhatsApp.
Order returned without delivery attempt?
Courier partners usually attempt delivery 3 times. Please check messages or contact customer support for help.
Received missing or wrong product?
Contact us at 1800-274-2575 or info@kapiva.in with invoice and product images for quick resolution.
Can I return or exchange products?
Yes, please contact customer support within the return/refund policy period for assistance.
When will I get my refund?
Refunds are processed within 24–48 hours and reflected in your account within 3–5 working days.
Is there a minimum order value?
There is no minimum order value. However, free shipping is available on orders above ₹649.
